Shipping & Handling
PUPUPULA ships all over the world.
Warehouses
Currently, we have four warehouses in Mainland China.
Shipping
We are using mainstream China-based warehouses’ overseas shipping solutions to ensure cost-effectiveness and time efficiency. This is how it works. We’ll use concentrated transportation to ship oversea. When the packages arrive in your country, local postal services like USPS (FirstClass, Priority)/ Canada Post / Australia Post will pick up and continues the delivery. It’s unlikely to go to a fancy postal service like FedEx because we monitor a better shipment cost. Sometimes the prices can be crazy.
Track Your Package(s)
Please allow us up to 2 business days to process your order. We provide all packages with a tracking number. Sometimes there are partial shipments, meaning the products you ordered come in different boxes with different tracking information. In those cases, we will notify you of ALL the tracking information you need to track your order.
Please note that tracking information will only be updated online one (1) business day after your order has been shipped.
Shipping Costs
Shipping costs will apply to your address when you put items in your shopping cart. Basily small items like nightlights, clocks, will cost less and faster delivery, for items of furniture, will cost more and much longer delivery time.
| Small items | Furnitures | |
| Mainland China | Included | Included |
| Hong Kong, Macau China | From $6.45 USD | From $7.15 USD |
| Taiwan China | From NT$486.00 TWD | From NT$179.11 TWD |
| Japan | From ¥1,252 JPY | From $29.99 USD |
| International | From $16.51 USD | From $29.99 USD |
Shipping Time (Bar customs delay)
| Small items | Furnitures | |
| Mainland China | 3 days | 3 days |
| Hong Kong, Macau, Taiwan China | 5-15 days | 5-20 days |
| International | 7-20 days | 15-35 days |
Duties & Taxes
Besides Mainland China, all other places' duties and taxes are not included under the price of the item on the product page, and at checkout, your order will be shipped DDU (Delivered Duty Unpaid) and may incur duties, fees, and import taxes upon delivery. Your local customs authority ultimately determines this charge. Payment of these is necessary to release your order from customs. For more information, please consult your local customs office.
Reporting Damage
Please do not refuse delivery of ground shipments, even if the box appears damaged. We do not support “return to sender”.
Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece.
Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages, you will be responsible for the shipping costs incurred.
If you do notice any damage, please contact support@pupupula.com right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
