Warranty & Return
1 Year Limited Warranty
All items are warranted by PUPUPULA to you, the original retail purchaser, for one year from the date of purchase to be free from material manufacturing defects. PUPUPULA will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from PUPUPULA. After one year from the date of purchase, the original purchaser will be responsible for replacement costs, labor, packing, and all shipping and transportation costs.
Please report to us with image or videos of the defects at support@pupupula.com
Return Policy
We're happy to accept returns in good condition that we can resell.
All purchases of sale or discounted items are final. No returns or exchanges will be honored for sale items. We do not support exchange items, but you can always make a return and then order again.
You cannot use your right of cancellation by refusing to accept the goods at delivery or by omitting to collect them without at the same time letting us know that you wish to return them.
Upon return, you are responsible for wrapping the goods securely. You hold the risk of the goods as of delivery. You are responsible for the arrival of the package at our warehouse. We recommend using track and trace so that you may follow the shipment.
Please note: The return parcel must be shipped with door-to-door delivery. Return parcels delivered to parcel shops cannot be processed and will be returned to the sender.
If you have used the goods, causing we cannot resell them or sell them at full price again, you must expect us to deduct the decrease of value from your reimbursement. We will not reimburse your purchase if the goods no longer have market value.
Lacking original packing may constitute a decrease in value, so to be sure to get a full refund, it is recommended to return the goods in original packaging. Furthermore, you should ensure that the goods are safely wrapped when returning them. You are responsible for the package/the goods until we receive them.
Mainland China Return
Mainland China orders can be returned within 7 days after the delivery without stating reasons. You must notify us before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please get in touch with us at support@pupupula.com within 7 days of delivery of your purchase.
As for Mainland China, the prices include a shipping fee, and you will get a full refund after we receive eligible items.
Please note that you, the customer, must pay the return shipping fee and any other expenses related to returning, such as secure packaging.
Non-Mainland China / International Return
Non-Mainland China orders can be returned 14 days after the delivery without stating reasons. You must notify us before attempting a return - unsolicited returns will not be accepted. If you need to make a return or exchange, please get in touch with us at support@pupupula.com within 14 days of delivery of your purchase.
You will get a full refund after we receive eligible items. We don’t refund the freight charges.
Please note that you, the customer, must pay the return shipping fee and any other expenses related to returning, such as secure packaging.
